Shipments and returns

Your pack shipment

The vendor sends the products to the distribution warehouse where the products will be sent to the final destination is the address the buyer establish. As soon as the goods will be dispatched, the buyer will be informed by email of such.

Transport costs will be borne by the buyer.

The purchase order corresponding to the order will be available in Bonsai Pavia after the payment which may be viewed using the link: "My Orders" on the email confirmation. This original purchase order includes delivery charges and VAT.

Bonsai Pavia requires its customers to state the delivery place specifying in full the home’s address, office or centre where the buyer requires to product to be delivered to. Delivery will take between 24 and 72 hours on business days.

Bonsai Pavia inform the customer of the dispatching of the order from the distribution warehouse by sending an email.

Each delivery is considered completed once the product has been delivered to the customer by the carrier, registered by the control system used by the carrier. It is the client responsibility to check the order at the time of delivery and then make all complaints which must be justified, including the option to reject the parcel in case this has been opened or it shows clear signs of external damage and deterioration.

Questions and complaints should be directed to Bonsai Pavia by email to the address found on page Bonsai Pavia.

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